Getting To No — Telling clients and co-workers to sod off without offending them. Part 4 of 4.

While it’s important to set high standards, one can take the idea of workplace discipline too far.

The vocabulary of ‘Getting To No’.

In most cases the wisest path, when asked to do something you don’t wish to do, is to just say ‘no’. What many amateurs then do is try to either explain or justify their position with some follow up sentance. Explaining and justifying generally merely confuse others…

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